Terms and Conditions

These Terms and Conditions shall apply solely and exclusively to the sale of any course offered by Pharos Teaching & Tutoring Limited. Please read these Terms and Conditions carefully before purchasing any course and print off a copy for your records. By ordering a course from Pharos Teaching & Tutoring Limited, you are confirming your agreement to be bound by these Terms and Conditions.

www.pharostutors.com is operated by Pharos Teaching & Tutoring Limited whose registered office is 144 Willingdon Road, Eastbourne, East Sussex, BN21 1TP, United Kingdom, registered in England and Wales under company number 05554518. The telephone number of Pharos Teaching & Tutoring Limited is +44 (0)1323 416882.

  1. Definitions

  • Course” means a synchronous online course (with access to teaching materials and activities which may include forum and chat room access and sessions) which is only available for access by you on a predetermined start date and on such dates thereafter as will be notified to you by Pharos;
  • Fee” means the fee payable for the Course;
  • Pharos” means Pharos Teaching & Tutoring Limited;
  • Terms” means these Terms and Conditions;
  • Website” means www.pharostutors.com; and
  • you” means the individual purchasing the Course.
  1. Ordering Procedure

    1. You may place an order for a Course through the Website. In order to purchase a Course via the Website you must register for an online Pharos account via the Website. If you already have an online Pharos account, you can log onto your account using the user name and password that you were provided with when you registered.

    2. You may alternatively place an order for a Course via postal application, fax, email or telephone, or in person. Although you do not need to be registered for an online Pharos account in order to purchase a Course by any of these methods, you will subsequently need to register for an online Pharos account in order to be able to receive and access the Course.

    3. When you place an order for a Course in accordance with Clause 2.1 or 2.2 you are offering to purchase that Course on these Terms. Pharos reserves the right to decline or cancel your order, or any part of your order.

    4. Following receipt by Pharos of your order in accordance with Clause 2.1 or 2.2 you will receive an automated email confirming that your order has been received by Pharos. Your order will be subject to acceptance by Pharos of your offer to purchase in accordance with Clause 2.5 below.

    5. A legally binding agreement shall not come into existence until Pharos has accepted your offer to purchase a Course by:

  1. sending you a separate order acceptance confirmation email, which will be effective upon sending to you at the email address you have provided; and

  2. receiving payment for the Course in cleared funds from yourself.

    1. Where your order consists of multiple Courses, each individual Course will be treated by Pharos as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by Pharos of your offer to purchase any other Courses which make up your order.

    2. Pharos reserves the right to withdraw at any time any of the Courses advertised for sale on the Website.

  1. Payment Terms

    1. The Fee for any Course at any given time will be displayed on the Website and/or will be notified to you by a Pharos representative. Fees are quoted in pounds sterling or such other currency as Pharos may nominate.

    2. If you purchase a Course on the Website:
  1. the Fee will be shown prior to completion of the online transaction; and
  2. Pharos will debit the Fee from your credit card or debit card on or after the day you place your order for a Course. Credit or debit card details are collected over a secure link and an authorised amount verification is taken immediately. Your order will be confirmed only upon receipt of the Fee in cleared funds by Pharos and will be subject to acceptance of your offer to purchase by Pharos in accordance with Clause 2.5.
    1. If you are ordering the Course by postal application, fax, email or telephone, or in person, payment of the Fee is due from you immediately by either credit or debit card or cheque. Your order will be subject to acceptance by Pharos of your offer to purchase in accordance with Clause 2.5.
    2. Pharos reserves the right from time to time to change the amount of the Fee. In the unlikely event that due to a technical error, the amount of the Fee displayed on the Website is incorrect, Pharos will notify you as soon as it reasonably can. If the correct amount of the Fee is higher than the amount displayed on the Website, Pharos will contact you to notify you of the correct Fee, so you can decide whether or not you wish to continue with your order of the Course at the increased Fee.

    3. Pursuant to Clause 3.4 if you decide you want to cancel your order, Pharos will give you a full refund in respect of any amount you have already paid, in accordance with Clause 4. If the correct Fee is lower, Pharos will refund you the difference only between the amount which you have paid and the correct Fee payable.

    4. The provision of the Course is contingent upon Pharos having received cleared funds from you in respect of the Fee for the relevant Course. Without prejudice to Pharos’ rights and remedies under these Terms, if any sum payable is not paid in cleared funds on or before the due date (being the date the Course is booked), Pharos reserves the right, forthwith and at Pharos’ sole discretion, to suspend the provision of the Course to you and to refuse you entry onto the relevant Course.

  1. Cancellation Rights

    1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) you may cancel your purchase of the Course within a period of 14 days (“Cancellation Period”) from the date on which the contract is concluded, subject to Clause 4.4.

    2. You must inform Pharos of your decision to cancel by using one of the following methods within the Cancellation Period:

  1. emailing info@pharostutors.com; or
  2. calling Pharos on +44 (0)1323 416882.

Upon cancellation, you will be entitled to a full refund of the Fees.

    1. Refunds will be made using the same method of payment as you used for the purchase and will be paid within 14 days of you informing Pharos of the cancellation. The period for refund will increase to 30 days if Pharos is unable to credit a UK bank account.

    2. You acknowledge that the contract is for the supply of digital content. You agree that Pharos may supply the digital content to you before the expiry of the Cancellation Period and you acknowledge that, if Pharos does supply the digital content to you before the expiry of the Cancellation Period, your right to cancel and obtain any refund will be lost.

    3. For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.

    4. Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.

    5. Pharos reserves the right to use its discretion to determine whether to make refunds in exceptional circumstances which fall outside Clause 4 and to charge additional fees in any such event.

  1. Course Content and Access Terms (including access to the Forum and Chat Sessions)

    1. Please see the description of the Course on the Website for details of the contents of the available Courses.

    2. Except as set out in the description of the Course on the Website no additional tuition will be provided by Pharos.

    3. Upon receipt of a confirmation email from Pharos you will be notified when you have access to the Course purchased.

    4. The receipt of a Course is personal to you and you may not transfer your rights to access the Course or provide a Course to any other person.

    5. You may incur charges to your internet service provider while you are accessing and/or downloading the Course. You are responsible for paying these charges.

    6. The following rules must be observed where you are provided, as part of the Course, with access to any forum (“Forum”):

    1. you must not post or otherwise make available in the Forum, any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws;

    2. you must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive;

    3. you must always treat other users with respect;

    4. you must not post or otherwise make available in the Forum, any material which you do not own without the express permission of the owner of the material.

    1. Material in the Forum is written by users and Pharos is not responsible for and gives no endorsement of any such material. Pharos monitors the Forum and may respond to or comment upon communications by you and edit, refuse to post or remove any content from the Forum in its absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by Pharos. To the extent permitted by law Pharos makes no warranties, express or implied, as to the content of the Forum or the accuracy or reliability of any information or statements contained therein, or statements, advice and opinions given by users in the Forum which are those of such users only. Pharos neither endorses nor shall be held responsible for the reliability or accuracy of the same and is not responsible in any way for any injury, loss or damage which occurs as a result of an opinion expressed or information provided in the Forum. If you have any claim arising from the actions or statements of another user, you agree to pursue such a claim only against that user.

    2. Where you are provided, as part of the Course, with access to any chat room session (“Chat Session”), the Chat Session will be chaired by a tutor and will take the form of a group discussion based around the lessons and on the topics covered by the Course.

    3. You acknowledge that the Chat Session will be open to other users who will be able to view your comments and that it is thus inadvisable to submit information that you do not want others to see. You also acknowledge that the provisions of Clauses 5.6 and 5.7 shall apply without limitation to any Chat Session. By taking part in a Chat Session, you acknowledge and agree that the Chat Session provides information only and that Pharos will not be responsible for any claims, losses or damages (whether direct or indirect) arising out of or relating to the misuse of, or inappropriate reliance on, the contents or advice contained within any Chat Session, except to the extent that such liability cannot be excluded by law.

    4. You further acknowledge that although Pharos makes every effort to accommodate individual preferences with respect to the timing of each Chat Session, Pharos cannot guarantee that any Chat Session will be available to you on any specific date or at any specific time and you agree not to seek to hold Pharos liable in this regard.

  1. Modifications to content of existing courses and issuing additional copies of existing courses

    1. From time to time, Pharos may make modifications to its Courses. Pharos will in its sole discretion but acting reasonably, determine whether you may have access to such changes free of charge, to the extent that such changes relate to the Course purchased by you.

    2. If you request an additional copy of a Course that you have purchased, Pharos reserves the right to request you to pay an additional Fee therefor.

  1. Technical Support and Access

    1. Pharos will provide technical and content support to individuals who have purchased a Course in respect of the Course purchased, in accordance with the provisions referred to below.

    2. If you report a fault to Pharos, Pharos will use reasonable endeavours to provide a solution but Pharos does not guarantee that the technical support provided will resolve your technical problems. If you receive technical advice from Pharos then Pharos will not accept any responsibility for any problem if you do not ensure that such advice is strictly followed.

    3. You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

    4. Pharos will use reasonable endeavours to make the Course available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. Pharos reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.

    5. You also accept and acknowledge that Pharos cannot be held responsible for any delay or disruptions to your access to the Course as a result of such suspension or any of the following:
    1. the operation of the internet and the World Wide Web, including but not limited to viruses;
    2. any firewall restrictions that have been placed on your network or the computer you are using to access the Course;
    3. failures of telecommunications links and equipment; or
    4. updated browser issues.
  1. Warranties

    1. Pharos will provide the Course in accordance with the Course description which is set out on the Website (please see Clause 5.1).

    2. Pharos expects you to take reasonable care to verify that the Course in question will meet your needs. Pharos does not make any commitment to you that you will obtain any particular result from the Course or that you will obtain any particular qualification on completion of the Course (unless otherwise stated on the Website).

    3. Pharos does not make any representation, guarantee or commitment to you that the Course will be error free.

    4. Pharos does not make any commitment that the Course will be compatible with or operate with your software or hardware.

    5. All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.

  1. Limitation of liability

    1. The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability:

  1. for fraud or wilful default;
  2. for death or personal injury caused by its negligence; or
  3. where such limitation or exclusion cannot lawfully be excluded.
    1. Except as set out in these Terms, Pharos shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

    1. indirect or consequential losses;
    2. loss of income or revenue;
    3. loss of business;
    4. loss of anticipated savings; or
    5. loss or corruption of data.
    1. Pharos is not responsible to you for any data that you lose either:

  1. as a result of accessing the Course; or
  2. during the completion of any Course.

It is your responsibility to ensure that you regularly save and back up all data that you are inputting when completing the Course.

    1. Save as otherwise set out in this section “Limitation of liability”, Pharos’ maximum aggregate liability to you for any claims that you may have against Pharos for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Course and any technical support shall be limited to the amount of the Fee which has been paid by you.

    2. Pharos will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond Pharos’ reasonable control. This condition does not affect your statutory rights.

    3. Each provision in this Clause 9 shall be construed separately as between you and Pharos. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.

  1. Disclaimer

The Courses are provided for educational purposes only. Pharos will not accept any responsibility to any party for the use of the tuition provided for any purpose other than for educational purposes, including but not limited to the giving of advice by you to any third party.

  1. Intellectual property

    1. At all times, Pharos and/or its subcontractors or other third parties, remain the owner of the intellectual property in the Courses. No Course nor any part thereof may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of Pharos.

    2. Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Courses.

    3. Use of the Courses not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either Pharos’ copyright or Pharos’ other intellectual property rights, and/or the copyright or other intellectual property rights of Pharos’ subcontractors, or of other third parties.

  1. General

    1. Pharos reserves the right to charge late payment interest on any overdue amounts, at a rate of 8% a year above the base lending rate of Barclays Bank plc from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.

    2. Pharos reserves the right to recover any reasonable debt collection costs in connection with these Terms.

    3. Pharos may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

    4. These Terms constitute the entire agreement and understanding between us and supersede and replace any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of these Terms.

    5. You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.

    6. Pharos may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at its discretion.

    7. No relaxation or delay by Pharos in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by Pharos in writing.

    8. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

    9. Any notices required to be served on you by Pharos under these Terms will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to us, at Pharos’ discretion. Any notices required to be served on Pharos by you will be deemed properly served if sent to the address as per Clause 13.

    10. A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.

    11. The agreement between you and Pharos will be concluded in English only.

    12. The agreement between you and Pharos which is comprised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.

    13. These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.

  1. Contact us

Pharos Teaching & Tutoring Limited
144 Willingdon Road,
Eastbourne,
East Sussex,
BN21 1TP,
United Kingdom.

Email: info@pharostutors.com

Telephone: +44 (0)1323 416882